

Help center
Questions, answered
Sizing, fabrics, shipping, gifting and everything in between. If you can't find it here, we're one email away.
Sizing & fit
Finding the right size for growing kids (and grown-ups).
What ages do you make clothes for?
Newborn to 8 years for the little ones, plus matching bamboo pajama sets for women and men, so the whole family can wear the same print.
How do I pick the right size?
Every product has its own size chart next to the size buttons, based on weight and height rather than age. If your child is between sizes, size up for room to grow. Our pajamas are a snug fit, as sleepwear should be, and our adult sets are relaxed.
Will it shrink after washing?
Washed cold and dried low, our pieces hold their size and shape. Hot water and high heat are what cause shrinking, so stick to the care instructions on the label.
Still not sure which size?
Send us your child's current weight and height and we'll point you to the right one. Email Hello@hugsngiggles.com or message us on Instagram.
Fabric & care
What our pieces are made of and how to keep them soft.
What fabrics do you use?
Most of our collection is buttery-soft bamboo: 95% viscose from bamboo with 5% spandex for stretch. Our French terry pieces are GOTS certified organic cotton, our sweatshirt and polo are a bamboo-and-cotton blend, and our muslin bibs are 100% organic cotton.
Are your fabrics certified?
Our bamboo fabrics are OEKO-TEX® STANDARD 100 certified, which means every component has been tested for harmful substances. Our organic cotton French terry is certified under the Global Organic Textile Standard (GOTS).
How do I wash them?
Machine wash cold on a gentle cycle, inside out. Skip bleach and fabric softener. Tumble dry low or lay flat. That's it; bamboo doesn't need anything special to stay soft.
Does bamboo pill?
Washed inside out in cold water and dried low, it stays smooth. Fabric softener and high heat are the two things to avoid.
Shipping & returns
How fast it gets to you, and what to do if it isn't right.
How fast will my order ship?
Orders ship from California within 1–3 business days. You'll get a tracking link by email as soon as it's on its way.
Is shipping free?
US shipping is free on orders over $80. Below that, the rate is calculated at checkout.
What's your return policy?
Free 30-day returns and exchanges on unworn, unwashed items with the tags still on. Email Hello@hugsngiggles.com with your order number and we'll sort it out.
Can I exchange for a different size?
Yes. Exchanges follow the same 30-day window as returns. Tell us the size you'd like and we'll get it moving.
Gifting
Baby showers, birthdays and "just because".
Can I add a gift note?
Yes. Tick "Is this a gift?" in your cart and write your message. We'll tuck it inside the parcel.
Do you offer gift wrapping?
Add a Gift Box to your order and we'll pack your items in it, ready to give. For a ready-made present, our Newborn Baby Gift Set bundles a swaddle, romper set, hat, bibs and a crochet cuddle buddy in one box.
Do you sell gift cards?
Yes. Gift cards are delivered by email in a range of amounts and never expire.
About Hugs & Giggles
A few things people ask about us.
How often do new styles come out?
New prints and pieces arrive every season. Join our email list or follow @hugsngigglesus for sneak peeks and launch dates.
Do the prints match across products?
Yes. Most prints run across our sleep bags, rompers, PJ sets and dresses, and several have matching adult pajamas, so siblings and parents can match.
Are your clothes made responsibly?
Yes. Our clothes are ethically made with fair labor practices, and our fabrics are certified by OEKO-TEX® and GOTS.
How do I get in touch?
Email Hello@hugsngiggles.com or message us on Instagram at @hugsngigglesus. We're a small family team and we read every message.
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